Patient Rights & Responsibilities

To be treated with courtesy, dignity, and respect by all clinic staff.
To have your personal, cultural and spiritual values and beliefs supported when making a decision about treatment.
To know the name and title of your caregivers.
To receive complete and current information about your diagnosis, treatment and prognosis in terms you can understand.
To help your physicians and other in the planning of your care.
To be informed of the results of treatment, positive and negative, expected or unexpected.
To be able to receive and read your medical records in a reasonable period of time and to a description of everything in your records.
To refuse any procedure, drug or treatment and to be informed of the possible results of your decision.
To personal privacy. Case discussion, consultation, examination and treatment will be conducted to protect each patient's privacy.
To have all communications and records related to your care kept confidential.
Patients and visitors have a right not to be discriminated against because of race, color, religion, sex, age, national origin, sexual orientation, disability or source of payment and other factors.
To examine your bill and receive an explanation of the charges regardless of how you pay for your care.
To know about clinic policies, procedures, rules, or regulations applicable to your care.
To have you or your representative make informed decisions regarding your care.
To include family members or significant others in your care decisions.
To have access to, request to make amendments to, and obtain information on disclosures of your health information, in accordance with applicable law.
To be informed about unanticipated outcomes of care, treatment and services.
To assign someone, legally, to exercise the rights listed above on your behalf, if you are unable to exercise them.

Adapted from https://cascademedical.org/patient-resources/patient-rights-responsibilities

Cancellation, No Show, Outstanding Balance Policy

Appointments are in high demand, and as such, a 24 hours’ notice is required to cancel appointments. This notification allows RoseHealth to offer available time to other patients needing care.
A missed appointment fee is charged for all missed appointments for all providers unless at least 24 hours’ notice has been provided. There is a $25 fee for missed appointments.
Patients who accumulate 3 no show appointments without efforts to cancel the appointment or provide plausible explanation for not attending their appointments will need to find a family doctor at another clinic
Please arrive at least 10 minutes before your scheduled. As a courtesy to other patients, if you are more than 10 minutes late for your appointment you will be asked to either reschedule or to wait to see the doctor until they have seen all patients who have arrived promptly to their appointments
Patients with an outstanding balance will not be booked for appointments.
Payments for uninsured services should be made promptly either before or at the time of service